Return Policy

Effective Date: January 31, 2025

At Epleasantable, we are committed to providing a transparent and fair process for the return of funds. This policy outlines the terms and conditions under which refunds may be issued.

1. Eligibility for Refunds

Refund requests must be made within 30 days of the original payment.

Refunds will only be issued for payments made directly to Epleasantable.

The refund amount is subject to verification and approval based on the nature of the request.

Any service fees or administrative charges may be non-refundable.

2. Refund Process

Submit a Request: Email [email protected] with your payment details and reason for refund.

Review & Approval: Our team will review the request and may require additional documentation.

Processing: Approved refunds will be processed within 7-14 business days.

Reimbursement Method: Refunds will be credited to the original payment method unless otherwise agreed upon.

3. Non-Refundable Cases

Payments for non-cancelable services or products.

Refund requests made beyond the 30-day window.

Cases where policy violations or fraudulent activities are involved.

Partial refunds for incomplete use of services, unless otherwise stated.

4. Exceptional Circumstances

We may consider refund requests beyond standard conditions under exceptional circumstances, such as:

Billing errors resulting from our side.

Duplicate transactions.

Regulatory or compliance requirements.

5. Contact Us

For refund-related inquiries, please reach out to us at:

📍 Address: Russel Road 43, Port Elizabeth, 6001
📧 Email: [email protected]
📞 Phone: +27 41 789 4563

By making a payment to Epleasantable, you agree to the terms outlined in this Return of Funds Policy.