Return Policy

Effective Date: January 31, 2025

At Epleasantable, we are committed to customer satisfaction. This Return Policy outlines the terms and conditions for returning items purchased from us.

1. Eligibility for Returns

Items must be returned within 30 days of the purchase date.

Products must be unused, undamaged, and in original packaging.

Proof of purchase (receipt or invoice) is required for all returns.

Certain items, such as perishable goods, customized products, and clearance items, are non-returnable.

2. Return Process

Initiate a Return: Email [email protected] with order details and reason for return.

Approval & Instructions: Our team will review the request and provide return instructions.

Shipping: Customers are responsible for return shipping costs unless the item was defective or incorrect.

Inspection & Refund: Once received, we will inspect the item and process a refund or replacement accordingly.

3. Refund Policy

Approved refunds will be issued to the original payment method within 7-10 business days.

Shipping and handling charges are non-refundable, unless the return is due to our error.

If an exchange is requested, we will process the replacement after receiving the returned item.

4. Defective or Incorrect Items

If you receive a defective or incorrect product, please contact us within 7 days of receiving the item.

We will cover return shipping costs and offer a full refund or replacement.

5. Contact Us

For return-related inquiries, please contact us at:

📍 Address: Russel Road 43, Port Elizabeth, 6001
📧 Email: [email protected]
📞 Phone: +27 41 789 4563

By purchasing from Epleasantable, you agree to the terms outlined in this Return Policy.